Everything You Need to Know ( FAQ )
Everything You Need to Know ( FAQ )
Products
Where are Jemichou products made?
All products are made in Canada.
Do you offer custom options?
Yes, but only for items that clearly mention customization on their product page.
Do you offer wholesale?
Not at this time.
Orders, Processing & Shipping
Where do you ship?
We ship worldwide.
How long is processing?
Processing takes 2–7 business days before your order is shipped.
How long is shipping?
Delivery time depends on your location.
How do I track my order?
You’ll receive a shipping confirmation email with a tracking number once your order is on the way.
What if I entered the wrong address?
Contact orders@jemichou.com
as soon as possible. If your order hasn’t shipped yet, we can update the address.
Returns
Do you accept returns?
Yes. Returns are accepted within 7 days of delivery. Items must be unused, in their original packaging, and include a photo.
Who pays for return shipping?
Return shipping is the customer’s responsibility unless the item is defective or incorrect.
When will I receive my refund?
Refunds are issued once we receive and inspect the returned item.